on everything

THINK HUGE

Veteran

Recently, I was at a bar that prides itself in offering 40+ varieties of craft beer. A guy next to me orders a Bud Light and the bartender gives him the look usually reserved for a village idiot.

Turns out the guy is an Army veteran. His name is Eddy. He is from El Paso, Texas. He returned from active duty after serving for almost 2 years at Baghram Air force base in Afghanistan. While I might not agree with some wars or the politics behind them but I have the highest respect for our soldiers. They put their lives at risk. I never risked even my pinky finger for anything.

I buy him a drink. He tells me his story. Turns out he was “med boarded”. Which, I understand, is a euphemism for “not fit for active combat because of medical issues”. On prodding, he tells me of an experience during his stint in Afghanistan. His squad is tipped about few Taliban fighters hiding in a house in a nearby village. Next thing they’re in their “Gucci gear” - military term for combat uniform, night vision and assault weapons. Heavy metal music blaring, around 3am, they head out to fight the Taliban. After dividing their target house into quadrants, Eddy and his team start scanning the house. Next thing he’s staring down the barrel of an AK-47. Before the Taliban fighter could react, he yanks away the weapon. Guess the night vision helped. Eddy gets into close combat with the Taliban and starts hitting the fighter with the AK-47 he just acquired and his heavy boots. Shortly after, the Taliban fighter stops moving. He’s either unconscious or dead.

Eddy gets on his knees and tries to give him first-aid - Geneva convention requires him to. Next thing he’s crying and feeling bad on realizing he might have killed a person in a hand-to-hand fight. It was his first time.

Eddy is 21. Now back in US, he still get nightmares. He suffers from PTSD and doctors have diagnosed his case to be an advanced one. He’s currently getting treated in Austin. He says while the treatment is not yet working but alcohol seems to work. After he recovers, he wants to get a college degree and maybe a Bud Light.

By now, you’ve probably heard about Nick Hanauer’s Ted Talk and the controversy it created. If not let me summarize. The talk was on income inequality and it posited that middle class and not the rich were the real job creators. The talk seems to be well received by the audience and some even gave a standing ovation to the speaker.

The controversy started when Ted Talks curator Chris Anderson decided not to post it on the Ted website and share it with the rest of the world. His explanation was that the talk was too “political”.

Here’s Chris’s explanation.

I watched the video, unaware of the controversy. While it was clear that politically, Nick’s arguments were left-of-the-dial, he made a good case. His basic premise was:

I have started or helped start, dozens of businesses and initially hired lots of people. But if no one could have afforded to buy what we had to sell, my businesses would all have failed and all those jobs would have evaporated.

That’s why I can say with confidence that rich people don’t create jobs, nor do businesses, large or small. What does lead to more employment is a “circle of life” like feedback loop between customers and businesses. And only consumers can set in motion this virtuous cycle of increasing demand and hiring. In this sense, an ordinary middle-class consumer is far more of a job creator than a capitalist like me.”


Anyone who’s ever run a business knows that hiring more people is a capitalist’s course of last resort, something we do only when increasing customer demand requires it. In this sense, calling ourselves job creators isn’t just inaccurate, it’s disingenuous.

Anyone with a basic knowledge of econ will tell you that both are valid premises. While not new, similar arguments have been made by other academics and policy makers such as Krugman & Robert Reich, but coming from a VC/businessman and how Nick Hanauer structured these arguments, made more sense to me.

Watch the video for yourself and decide.

Worth a tweet?

barackobama:

The Senate’s voting on whether or not to double your federal student loan rates.

Worth a tweet?

This just popped up on my Tumblr feed. Super impressed with how effectively Obama campaign is using technology & social media to get support for key initiatives & campaign funding. I investigated a bit further to understand how both campaigns compare.

Go to Obama website  and you’re challenged with “ARE YOU IN? and asked for your email & zip code. The Call to Action is a bold “I’M IN”. The President picture shows him smiling (always a good thing).

Go to Mitt Romney site and it’s a passive “Get updates from Mitt’s campaign”. The Call to Action is a passive  ”LEARN MORE”. Mitt’s picture shows him - well, I can’t figure out, he’s either suppressing a smile or a nudge away from crying. Feels almost like Mitt’s not sure that he should be running.

Simple things that matter and could make a difference in winning and losing.

On social media

Hundred years back, communication used to happen in town squares. Social media is the modern equivalent of the town square. Similiar to TV, radio, print and online media, social media is another platform that allows participants to communicate with each other. Key differences:

  • Higher interactivity between participants: so businesses need greater engagement and quicker response time
  • Vast reach: Reach of social media is increasing and that of traditional media is declining. So both positive & negative social media conversations have a multiplier effect.
  • Targeted & direct: so participants can reach audience with explicit topical interest and engage them directly
  • Less controlled medium: Conversations about your company, your products and your industry happen daily, even hourly – by not actively taking part, businesses can make themselves irrelevant. Or worse, you’re allowing a negative conversation to harm your brand directly by not addressing it and potentially wasting an opportunity to learn from the negative feedback.
Aimee Mullins: American athlete, actress, and fashion model
Did I mention - both her legs were amputated when she was just one.
“Born without fibulae in both legs, Aimee’s medical prognosis was discouraging; she was told she would never walk, and would likely spend the rest of her life using a wheelchair. In an attempt for an outside chance at independent mobility, doctors amputated both her legs below the knee on her first birthday. The decision paid off. By age two, she had learned to walk on prosthetic legs, and spent her childhood doing the usual athletic activities of her peers: swimming, biking, softball, soccer, and skiing, always alongside “able-bodies” kids.”

Aimee Mullins: American athlete, actress, and fashion model

Did I mention - both her legs were amputated when she was just one.

“Born without fibulae in both legs, Aimee’s medical prognosis was discouraging; she was told she would never walk, and would likely spend the rest of her life using a wheelchair. In an attempt for an outside chance at independent mobility, doctors amputated both her legs below the knee on her first birthday. The decision paid off. By age two, she had learned to walk on prosthetic legs, and spent her childhood doing the usual athletic activities of her peers: swimming, biking, softball, soccer, and skiing, always alongside “able-bodies” kids.”

(Source: npr)

If you had a 9mm gun and weighed 80 pounds heavier than the kid with a bag of skittles. Would you feel threatened? How did a 17 year old boy walking on rainy day armed with skittles, an iced tea and a cellphone get gunned down? Did George Zimmerman have any reason to shoot him, other than the boy was black?  Why is the man who shot him still free? Why did the 46 911 calls made by the shooter in last 80 days not raise a flag? Why do we need “shoot first” laws such as “stand your ground” which gives anyone licence to kill you if they feel threatened? How does the dead prove he was not a threat?
How? I have no answers.

If you had a 9mm gun and weighed 80 pounds heavier than the kid with a bag of skittles. Would you feel threatened? How did a 17 year old boy walking on rainy day armed with skittles, an iced tea and a cellphone get gunned down? Did George Zimmerman have any reason to shoot him, other than the boy was black?  Why is the man who shot him still free? Why did the 46 911 calls made by the shooter in last 80 days not raise a flag? Why do we need “shoot first” laws such as “stand your ground” which gives anyone licence to kill you if they feel threatened? How does the dead prove he was not a threat?

How? I have no answers.

rtnt:

How Target Knows You’re Pregnant
Writing for The New York Times, Charles Duhigg examines how retailers collect your data and, using the science of habit formation, analyze it to make a profit:

About a year after Pole created his pregnancy-prediction model, a man walked into a Target outside Minneapolis and demanded to see the manager. He was clutching coupons that had been sent to his daughter, and he was angry, according to an employee who participated in the conversation.
“My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?”
The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture and pictures of smiling infants. The manager apologized and then called a few days later to apologize again.
On the phone, though, the father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of. She’s due in August. I owe you an apology.”

 Read the full article here. 

Holy grail for most companies. How do you find your pregnant Customers?

rtnt:

How Target Knows You’re Pregnant

Writing for The New York Times, Charles Duhigg examines how retailers collect your data and, using the science of habit formation, analyze it to make a profit:

About a year after Pole created his pregnancy-prediction model, a man walked into a Target outside Minneapolis and demanded to see the manager. He was clutching coupons that had been sent to his daughter, and he was angry, according to an employee who participated in the conversation.

“My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?”

The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture and pictures of smiling infants. The manager apologized and then called a few days later to apologize again.

On the phone, though, the father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of. She’s due in August. I owe you an apology.”

Read the full article here.

Holy grail for most companies. How do you find your pregnant Customers?

Four Ways Enterprise Social Networks Drive Value

ibmsocialbiz:

Despite their promise and potential, enterprise social networks (ESNs) have only received moderate traction. The problem is that most deployments are treated as technology deployments with a focus on adoption and usage. A different way to think about this is that enterprise social networks represent a new way to communicate and form relationships — and because of that, can bridge gaps.

Encourage sharing. Remember how revolutionary email was? It fundamentally changed the way we communicated by reducing the cost/effort and collapsing the time frame and scaling it to include multiple recipients. Social represents a fundamental change, simply because, at its essence, it encourages sharing. 

Capture knowledge. Capturing the collective knowledge of an organization is a daunting task because it includes a wide range of facts, information, and skills gained through experience. Yet few people proactively sit down each day to document and capture their knowledge. ESNs provide an opportunity to do just that, by capturing glimpses of knowledge through profiles, activity streams, and interactions.

Enable action. Having an ESN in place means that operations and processes can begin to change as well. This happens when the day-to-day process changes because the ESN enables new relationships and behaviors that address a gap that prevented actions from being taken.

Empower employees. The last way ESNs drive value is that they empower and embolden people to speak up and join together, as well as gives them opportunities to contribute their skills and ideas.

(Via Altimeter Group)

smarterplanet:

Hear from more than 1,700 Chief Marketing Officers
Today’s customers can shop around the globe, find out more than ever  before about the organizations they’re dealing with, and share their  views with hundreds of thousands, if not millions, of fellow customers.  The expectations of consumers, citizens and business customers are  soaring. And they can make or break brands overnight.
After face-to-face interviews with 1,734 CMOs, spanning 19 industries  and 64 countries, we know CMOs are feeling stretched, but we also heard  great excitement about the future of marketing. These conversations and  our in-depth analysis of study findings underscore the need to respond  to three new realities:
The empowered customer is now in control of the business relationship
Delivering customer value is paramount — and an organization’s behavior is as important as the products and services it provides
The pressure to be accountable to the business  is not just a symptom of hard times, but a permanent shift that  requires new approaches, tools and skills.

smarterplanet:

Hear from more than 1,700 Chief Marketing Officers

Today’s customers can shop around the globe, find out more than ever before about the organizations they’re dealing with, and share their views with hundreds of thousands, if not millions, of fellow customers. The expectations of consumers, citizens and business customers are soaring. And they can make or break brands overnight.

After face-to-face interviews with 1,734 CMOs, spanning 19 industries and 64 countries, we know CMOs are feeling stretched, but we also heard great excitement about the future of marketing. These conversations and our in-depth analysis of study findings underscore the need to respond to three new realities:

Register for the study


This is effing brilliant. Few decades from now when the next generation looks back and wonders what the elected leaders of this country were doing when the nation was faced with the worst unemployment, depression-like economy and the highest national debt - they might throw up out of disgust. Unbelievable.

This is effing brilliant. Few decades from now when the next generation looks back and wonders what the elected leaders of this country were doing when the nation was faced with the worst unemployment, depression-like economy and the highest national debt - they might throw up out of disgust. Unbelievable.

(Source: Flickr / passiveaggressive, via catmansmuckers)

It can’t get better than this. Dennis Hopper reads Rudyard Kipling’s poem “if” on Johnny Cash’s TV show. Here’s the poem in it’s entirety:


If you can keep your head when all about you

Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
If you can wait and not be tired by waiting,
Or being lied about, don’t deal in lies,
Or being hated, don’t give way to hating,
And yet don’t look too good, nor talk too wise:
If you can dream - and not make dreams your master;
If you can think - and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you’ve spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build ‘em up with worn-out tools:

If you can make one heap of all your winnings
And risk it on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breathe a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: ‘Hold on!’

If you can talk with crowds and keep your virtue,
Or walk with Kings - nor lose the common touch,
If neither foes nor loving friends can hurt you,
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds’ worth of distance run,
Yours is the Earth and everything that’s in it,
And - which is more - you’ll be a Man, my son!

—Rudyard Kipling, “if”.

(Source: nedhepburn)


King said in an interview that this photograph was taken as he tried to explain to his daughter Yolanda why she could not go to Funtown, a whites-only amusement park in Atlanta. King claims to have been tongue-tied when speaking to her. “One of the most painful experiences I have ever faced was to see her tears when I told her Funtown was closed to colored children, for I realized the first dark cloud of inferiority had floated into her little mental sky.”

King said in an interview that this photograph was taken as he tried to explain to his daughter Yolanda why she could not go to Funtown, a whites-only amusement park in Atlanta. King claims to have been tongue-tied when speaking to her. “One of the most painful experiences I have ever faced was to see her tears when I told her Funtown was closed to colored children, for I realized the first dark cloud of inferiority had floated into her little mental sky.”

(Source: TIME, via cheatsheet)

Brilliant. Finally someone with balls to stand up to the idiocy.

coketalk:

Senator Janet Howell, Baddass Bitch of the Day
To protest a bill that would require women to undergo an ultrasound  before having an abortion, Virginia State Sen. Janet Howell (D-Fairfax)  on Monday attached an amendment that would require men to have a rectal  exam and a cardiac stress test before obtaining a prescription for  erectile dysfunction medication.
“We need some gender equity here,” she told HuffPost. “The Virginia  senate is about to pass a bill that will require a woman to have totally  unnecessary medical procedure at their cost and inconvenience. If we’re  going to do that to women, why not do that to men?”

Brilliant. Finally someone with balls to stand up to the idiocy.

coketalk:

Senator Janet Howell, Baddass Bitch of the Day

To protest a bill that would require women to undergo an ultrasound before having an abortion, Virginia State Sen. Janet Howell (D-Fairfax) on Monday attached an amendment that would require men to have a rectal exam and a cardiac stress test before obtaining a prescription for erectile dysfunction medication.

“We need some gender equity here,” she told HuffPost. “The Virginia senate is about to pass a bill that will require a woman to have totally unnecessary medical procedure at their cost and inconvenience. If we’re going to do that to women, why not do that to men?”

(Source: coketalk)

I want to be thoroughly used up when I die, for the harder I work, the more I live. I rejoice in life for its own sake. Life is no “brief candle” to me. It is a sort of splendid torch which I have got hold of for the moment, and I want to make it burn as brightly as possible before handing it on to future generations.

—George Bernard Shaw

Dustin Hoffman at the unemployment office, October 1967. He had just finished filming The Graduate, his second film and first starring role, though the film did not open theatrically for two more months.

Two visuals stand out, rather starkly. One’s obvious. The other is that there are no people at the unemployment office. Ah, The golden sixties.

(Source: sweetlittlerockandroller)